February 28, 2014

Head-of-the-Class; Andy McArdle, Product Marketing Manager, Earns CSP Designation

Douglas Dynamics is First Manufacturer to Receive Certified Snow Professional Designation

Excellent customer service is an invaluable quality in business today. Douglas Dynamics Inc., parent company of FISHER®, is pleased to announce that its own Andy McArdle, Product Marketing Manager, has earned his Certified Snow Professional (CSP) designation from the Snow and Ice Manufacturers Association, (SIMA.)

The Certified Snow Professional is an accreditation developed for owners, operators and executives within the snow and ice industry. It focuses on the critical elements of running a professional snow business and recognizes a level of service quality and value to customers.

To achieve certification, applicants must complete a 200-question exam in under three hours covering topics such as HR Management, Sub-contracting, Snow and Ice Science, Snow and Ice Removal Techniques, etc. Accredited professionals must fulfill annual requirements to retain their CSP designation, a title currently held by only 200 individuals in the U.S. and Canada.

McArdle’s certification is the first for Douglas Dynamics and also represents the first manufacturer to receive the title within the industry.

Achieving A New Standard in Service

The ability to relate and engage with customers is a necessary quality for business growth in today’s age of “on-demand” services.

CSP’s are uniquely trained to identify opportunities or challenges with their customers and leverage essential business values to provide solutions with a heightened-level of engagement.

The results are better service and better business, values both McArdle and Douglas Dynamics are certified to deliver.

For additional information on FISHER® snowplows, visit our showroom or find your nearest FISHER plows dealer.